Welcome to Ultradiction. By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read these terms carefully before placing an order or using our services.

1. General

Ultradiction operates in the UAE, Qatar, and Saudi Arabia and complies with the relevant laws and regulations of these countries. By using our website, you confirm that you are legally capable of entering into a binding contract within these jurisdictions.

2. Orders and Payment

  • All orders are subject to acceptance and availability. Ultradiction reserves the right to refuse or cancel any order for reasons including but not limited to product unavailability, errors in pricing or product information, or suspicion of fraudulent activity.
  • For orders above the specified amount, a partial or full advance payment is required as detailed in our Shipping Policy.
  • Payment must be made via approved methods only. Ultradiction currently accepts advance payments through Direct Bank Transfer.

3. Pricing and Taxes

  • All prices on the website are listed in AED and are inclusive of applicable VAT as per local laws in UAE, Qatar, and Saudi Arabia.
  • Prices are subject to change without prior notice.

4. Delivery

  • Delivery times vary depending on the location and availability, typically between 10 to 14 working days excluding weekends and public holidays.
  • Free shipping applies only to orders exceeding AED 70/- as detailed in our Shipping Policy.
  • Ultradiction is not responsible for delays caused by customs clearance or force majeure events beyond our control.

5. Returns and Exchanges

  • Returns and exchanges are governed by our Return/Exchange Policy. Please refer to that policy for detailed information.

6. User Obligations

  • You agree to provide accurate, complete, and current information when placing an order or registering on the site.
  • You are responsible for maintaining the confidentiality of your account information and password. Any activity under your account is your responsibility.

7. Intellectual Property

  • All content on the Ultradiction website, including text, images, logos, and trademarks, are the property of Ultradiction or its licensors and are protected by intellectual property laws.
  • You may not reproduce, distribute, or use any content from our website without prior written permission.

8. Limitation of Liability

  • Ultradiction shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from your use of the website or products purchased.
  • While we strive for accuracy, we do not warrant that the website or its content is error-free or uninterrupted.

9. Governing Law and Jurisdiction

  • These Terms & Conditions are governed by and construed in accordance with the laws of the UAE, Qatar, and Saudi Arabia as applicable to your location.
  • Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in the relevant country.

10. Changes to Terms

  • Ultradiction reserves the right to update or modify these Terms & Conditions at any time without prior notice. The updated terms will be posted on the website with the revision date. Continued use of the website constitutes acceptance of the updated terms.

11. Contact Us

If you have any questions or concerns regarding these Terms & Conditions, please contact us at:

Email: [email protected]

Phone: +44 749 001 3064

Working Hours: Monday to Friday, 10:00 A.M – 6:00 P.M