Shipping Policy
- FREE SHIPPING on orders above AED 70/-.
- AED 20 delivery charges apply for all orders under the value of AED 70/-.
- For every order of AED 200/- or above, a 50% advance payment is required for order confirmation.
- We offer advance payment via Direct Bank Transfer only.
- Delivery Time: 10 to 14 working days (excluding weekends and public holidays). Delivery may take longer during sales or peak seasons.
- In case of self-collection or delivery to an address where a courier service is unavailable, full advance payment will be required.
- You may cancel your order at any time before it is processed.
- Once processed, you will receive an email with your order reference number.
- UltraDiction reserves the right to cancel any order if items are out of stock.
Return & Exchange Policy
- Due to variations in monitor displays and lighting during product photography, slight differences in color or texture may occur. Products cannot be exchanged for this reason.
- Return or Exchange is available within 10 days, subject to stock availability and proof of purchase. Refunds will be issued, excluding delivery charges.
- For exchange (within 7 days of purchase), please WhatsApp or call us at +44 749 001 3064 during working hours (Monday to Saturday, 10 AM to 6 PM).
- AED 40/- will be charged for hassle-free doorstep exchanges (only in major cities).
- Return shipping costs will be borne by the customer if the product delivered matches the order placed.
- Damaged garments will not be eligible for exchange.
- In case of lost shipments, customers must contact us via WhatsApp (+44 749 001 3064) with complete order details. We will initiate an inquiry, and if the claim is verified, the product will be reshipped.